Privacy Policy for the online store www.myadvance.shop

Troy Flex Ltd. (referred to as “We/Us”), as the data controller, collects, processes, and protects its customers’ personal data in accordance with the General Data Protection Regulation (GDPR) and Bulgarian law. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to this data.

Data Controller Information
Troy Flex Ltd.
EIK: 204153052
MOL: Svetoslav Borisov
Address: Sofia, Samokovsko Shose 2L, Boila Business Center, 4th floor, office 44
Email: info@myadvance.shop
Phone: +359 889 803 061; +359 2 917 5761
Warehouse: +359 882 288 398

What Personal Data We Collect
We collect and process the following types of personal data:

• Identification Data: Name, surname, username (during registration).
• Contact Data: Phone number, email address, and shipping address.
• Payment Data: Bank card or other payment methods (for online payments).
• Technical Data: IP address, cookies, browsing history.

Purposes of Data Collection and Processing
Personal data is collected and processed for the following purposes:

• Order Fulfillment: To deliver the products you ordered and contact you if needed.
• Payment Processing: To ensure secure online transactions and process payments.
• Service Improvement: To enhance website functionality and improve the user experience.
• Marketing Purposes: With your consent, we may use your data to send news, promotions, and special offers.

Legal Grounds for Processing Personal Data
We process your data based on the following legal grounds:

• Contract Performance: Data required to process your order.
• Legitimate Interest: To improve our services and prevent fraud.
• Your Consent: For marketing activities or other instances where you have given explicit consent.

Data Retention
We store your personal data for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with legal requirements. In case of a dispute regarding an order, the data may be retained until the dispute is fully resolved.

Sharing Personal Data
We may share personal data with third parties only when necessary for:

• Delivery: Courier companies and partners responsible for delivering your products.
• Payment Services: Payment processors and financial institutions for transaction processing.
• Legal Obligations: When required by law or regulation.

Your Rights
You have the following rights regarding your personal data:

• Right of Access: To receive information about the collected and processed personal data.
• Right to Rectification: To correct or update your personal data.
• Right to Erasure (Right to be Forgotten): To request the deletion of your personal data in specific circumstances.
• Right to Object: To object to processing your data for specific purposes.
• Right to Data Portability: To receive a copy of your data in a structured and machine-readable format.
• Right to Withdraw Consent: To withdraw consent for data processing at any time.

To exercise these rights, you can contact us at info@myadvance.shop.

Cookies
Our website uses cookies to enhance your user experience and collect information on site usage. You can control cookie usage through your browser settings.

Data Protection
We implement all necessary technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Changes to the Privacy Policy
Troy Flex Ltd. reserves the right to update this Privacy Policy at any time. Changes take effect once published on the website. We recommend you regularly review the policy to stay informed about any updates.

Contact Information
If you have any questions or would like to exercise your rights, please contact us at:

• Address: Sofia, Samokovsko Shose 2L, Boila Business Center, 4th floor, office 44
• Email: info@myadvance.shop
• Phone: +359 889 803 061; +359 2 917 5761
• Warehouse: +359 882 288 398